Returns Policy

How To Return An Item

There is one easy way to return your items.

1) Returning items by post:
You can return items to us by post (we are not responsible for return postage fees) within 28 days and you will be refunded the item cost with the payment method you used to place the order.

Items must be returned via insured and signed for postage, Please also ask for proof of postage. Furthermore, please follow below instructions:

  • Items must be returned in their original condition and in their original presentation box
  • Make sure the package is sealed securely.

If your item is faulty or does not match the specifications contained in your order, you should:

  • Contact us on =44 (0) 7974 734942.
  • You will need to send the item as described above.
  • Place the item into its original presentation box and make sure that the parcel is sealed securely.
  • If the item is in its original condition, we will refund the goods

Cooling Off Period

When you order from us online, you are entitled to a cooling off period when you can return your goods without any penalty. Our cooling off period is 28 days, which includes any statutory cooling off period.

This period starts the day the contract is agreed (i.e. you receive an email from us saying we have despatched your order) and ends 28 days after the day following delivery of the goods.

Certain items are excluded from the cooling off period guarantee, unless we are at fault. These are personalised or engraved items.


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